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Annual Report 2001/2002
Annual Report & Accounts 2001/02
Contents
- Chief Executive's foreword
- Map of Agency offices
- Highlights of 2001-02
- Agency network map
- Chapter 1 Introduction
- Chapter 2 Customer focus
- Chapter 3 Effective maintenance
- Chapter 4 Easing congestion
- Chapter 5 Safety
- Chapter 6 Better information
- Chapter 7 Environment
- Chapter 8 Modernising the Agency
Appendices
- Appendix 1 The Agency's structure
- Appendix 2 The Agency's Aims and Objectives
- Appendix 3 Comparison of Ministerial Targets, Outputs and Achievements 1999-00 to 2002-03
- Appendix 4 Performance against Road User's Charter Targets
- Appendix 5 Whitehall Standards
- Appendix 6 Internal Audit Certificate
- Appendix 7 HA recruitment policy
- Appendix 8 Highways Agency 2001-02 Accounts
The report is available in the downloadable below.
Annual Report & Accounts (1MB PDF)
Hard copies are available from: The Stationery Office, tel: 0870 600 55 22, price: £20.10, quote: ISBN 0102920435
