Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
Satisfaction Surveys
The National Road Users' Satisfaction Survey (NRUSS)
NRUSS is an at home survey of 2508 people undertaken on a rolling programme throughout the year. They are asked a number of questions about their experiences on our network including questions about safety, journey reliability, the environment, delays encountered, the electronic message signs, the Agency's traffic officers and their awareness of the Agency. You can download a copy of the 2006-07 Survey (1.8MB PDF). If you would like to see the questionnaire used in these surveys please use the following link: NRUSS Quarter 3 Questionnaire (235 KB PDF).
The Area Road Users' Satisfaction Survey (ARUSS)
ARUSS is an at home survey of road users and neighbours of our network. It is a continuous rolling programme of surveys with 66 interviews per month in each area to achieve 393 interviews over 6 months in each of our 14 management areas. It measures road users' attitudes on area level issues; identifying what the area team needs to do to improve its services to customers. It includes questions on safety, conditions of the road (for example road noise), litter, signing congestion and roadworks. If you would like to see the questionnaire used in these surveys please use the following link: Generic ARUSS Questionnaire (237 KB PDF).
