Highways Agency - Safe roads, Reliable journeys, Informed travellers

Our commitment to help you

We will do all we can to help you by providing clear, up-to-date information and advice.

If you write to us, we will:

• reply quickly and always within 15 working days (or we will explain why it will take longer); and
• always be polite and try to be helpful.

We monitor our performance in dealing with your letters and publish the results in our annual report. You can get copies of this from HMSO.

If you phone us we will:

• answer the phone quickly; and
• be polite and helpful.

How you can help

You can help us to help you by:

• letting us know your views when we ask the public about proposed schemes;
• using the correct forms when you ask us to buy your property;
• giving accurate and full answers to our questions; and
• telling us how we can be of more help to you.