Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
Diversity on Our Network
Examples of work in progress
To help you to improve your own safety on the roads, we have published a range of guides for different groups of roadusers e.g. motorcyclists, HGV drivers, young women. Over 2008 we are working on safety guidance for disabled drivers. Publication is planned for 2009. If you would like to suggest topic areas that are specific to disabled drivers, or have ideas on the format we should use (DVD, website, magazine) then please email your thoughts to education@highways.gsi.gov.uk.
Some of our customers do not speak English. To ensure that safety guidance is communicated quickly and effectively, the Agency has developed a phrase book which Traffic Officers can use at the road side. Key instructions and questions for customers are translated into 30 languages. Over 2008 we are working on reviewing this phrase book to make sure that it accurately reflects the language needs of our customers.
In reviewing our roadside facilities policy, the needs of diverse groups were canvassed. Many groups responded for example over 150 responses were received from the Breastfeeding Coalition who stressed that women should be able to breastfeed in public at roadside facilities if they wished and that a private area should be available to women who wished to breastfeed in private. This feedback led to the inclusion in the final policy of specific requirements.
Our highly trained traffic officers follow procedures outlined in the traffic officer manual. Over 2006/2007, the guidance for Traffic Officers when assisting disabled people on the network was reviewed. Disabled groups both national and local were consulted. The motorway is a hazardous environment, and the Agency’s priority is safety for everyone. With this as a guiding principle, one of the many changes made related to use of emergency roadside telephones. People who are deaf or have a hearing impairment cannot easily use telephones to contact us for help on the network so the procedure was changed and now a silent call is interpreted as an SOS signal. Please visit the 'Equality Impact Assessments' page for further information.
Find out more about Emergency Roadside Telephones.
