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Appendix 4
Performance against Road Users' Charter Targets
| Performance | Target Outturn | 2001-02 | 2000-01 | Comments |
|---|---|---|---|---|
| 1. Reduce the number of people killed or seriously injured (KSI) on the Strategic Road Network by one third, and the rate of slight casualties by 10%, by 31 March 2011 against a baseline of the 1994-98 average. This being monitored and reported annually. | Target (KSI) | No in-year target set | 4713 | |
| Outturn (KSI) | 4495 | 4549 | ||
| Target (slights) | No in-year target set | 21.13 | ||
| Outturn (slights) | 19.44 | 20.82 | ||
| 2. Emergency roadside telephones will be maintained so that 99.5% of them are operating at all times. | Target | 99.5% | Target revised April 2001 (Business Plan 2001-02 Annex 5) | Unable to validate the achievement of this target - new procedures implemented to address this issue |
| Outturn | See comments | |||
| 3. Plan and co-ordinate major road works so that a minimum of 90% during the year are no more than 2.5 miles long and are at least 6 miles apart. | Target | 90% | Target revised April 2001 (Business Plan 2001-02 Annex 5) | |
| Outturn | 96% | |||
| 4. Road works will be managed so that an average of 97% of traffic lanes on the network will be kept free of them during the year. | Target | 97% | 95% | |
| Outturn | 98.6% | 98.7% | ||
| 5. Ensure that 60% of the core trunk network, including all concrete sections, has a quieter noise surface by 31 March 2011. This is being monitored annually. | No in-year target set | 1611km of quiet surfacing laid including 287km over concrete roads | Target revised April 2001 (Business Plan 2001-02 Annex 5) | |
| 6. Survey all non-motorised crossing points on the core network and trunk road network for access, safety and convenience. All the surveys will be completed by 31 March. A five-year programme of improvements based on the survey will be developed by 31 March 2003. The improvement programme will be completed by 31 March 2008. To be monitored through the Highways Agency work programme. | Target | Complete survey of crossing points | ||
| Outturn | Survey 99% complete | |||
| 7. Routine maintenance works carried out during the year will be undertaken off-peak in conformity with working time restrictions defined in contracts. | Target | 99.5% | ||
| Outturn | 99.6% | |||
| 8. Salt the road network ahead of the forecast formation of ice and snow. To be completed within three hours of the instruction to salt, in accordance with the Highways Agency Trunk Road Maintenance Manual (TRMM) Volume 2 Part 3.3.3. | Target | 99% | Target revised April 2001 (Business Plan 2001-02 Annex 5) | Unable to validate the achievement of this target - new procedures implemented to address this issue |
| Outturn | see comments | |||
| 9. Carry out regular inspections of motorways to search for and remove debris and litter, in accordance with the Environmental Protection Act 1990, as specified in the Highways Agency Trunk Road Maintenance Manual (TRMM) Volume 2 Part 1.12, and the DfT Code of Practice on Litter and Refuse. Debris constituting an immediate hazard will be removed on a variable timescale based on lane use and traffic volume. | Target | 100% | Target revised April 2001 (Business Plan 2001-02 Annex 5) | Unable to validate the achievement of this target - new procedures implemented to address this issue |
| Outturn | see comments | |||
| 10. Reply to all letters, E-mails, faxes and telephone calls to the Highways Agency Information Line which need a written response, within 15 days of being received. | Target | 85% | Improve on previous years performance | Please note that this is also a Whitehall Standard (see Appendix 4) |
| Outturn | 93.4% | 87.4% | ||
| 11. Re-open traffic lanes where completion dates have been advertised by the expected completion date in at least 90% of cases. | Target | 90% | New target for 2001 -02 | |
| Outturn | 86% | |||
| 12. Re-open traffic lanes on motorways and trunk roads closed by the police due to accidents as soon as possible, and in any case not more than one hour after the Agent has received notification of release from the Police, in 90% of incidents, during the year. | Target | 90% | New target for 2001 -02 | |
| Outturn | 99% | |||
| 13. Where it is likely that works may lead to delays of more than 10 minutes, road users will be informed of this two weeks in advance of the planned start date. Information via the Highways Agency's web site and Information Line and to the local press and radio will include the advertised completion date and brief objectives of the scheme. | Target | 95% of occasions | New target for 2001 -02 | |
| Outturn | 98% | |||
| 14. Increase the number of Variable Message Signs (VMSs) brought into operation on the network to improve safety and congestion from 500 to 1,400 by 31 March 2005. This will be monitored and reported annually. | Target | No in-year target set | ||
| Outturn | 280 | |||
| 15. At any major road works sites where lanes are coned off and there is a suspension of work for more than one day, a sign bearing a short explanation for this will be displayed. | Target | 95% of occasions | New target for 2001 -02 | |
| Outturn | 93.8% | |||
| 16. Maintain road signs so that they are clear and visible, in accordance with the standards laid down in the Highways Agency Trunk Road Maintenance Manual (TRMM) Volume 2 Part 1.17. | Target | 100% | Unable to validate the achivement of this target - new procedures implemented to address this issue | |
| Outturn | see comments | |||
