Highways Agency - Safe roads, Reliable journeys, Informed travellers

Terms & Conditions

Respecting your privacy

Unless otherwise stated, the Highways Agency web site does not automatically store or capture personal information.

On occasions where personal information is requested, users will be informed about how their personal details will be used and how long this information will be retained for. In all cases, unless clearly stated otherwise, personal information will not be used for any other purpose.

The system will record your e-mail address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential. It may be used for internal review or to notify you about updates to the Highways Agency web site.

We do not use cookies, and we will not collect any information about you except as outlined above.

This privacy statement only covers the Highways Agency web site at http://www.highways.gov.uk/. Links within this site to other web sites are not covered by this statement.

If you want to know whether any information is held about you, please see our policy under the Data Protection Act 1998.

Privacy and Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through "Internet browser cookies - what they are and how to manage them".

Our use of cookies

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

• Name: _utma
• Typical content: randomly generated number
• Expires: 2 years

• Name: _utmb
• Typical content: randomly generated number
• Expires: 30 minutes

• Name: _utmc
• Typical content: randomly generated number
• Expires: when user exits browser

• Name: _utmz
• Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
• Expires: 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Google Maps Road Projects Finder

Google Maps uses cookies to store your current position and zoom level on the map. This enables you to move through the map without having to start from the default view everytime you want to change your position.

• Name: gmap_viewsave_CentreLat
• Typical content: Latitude point of location on the map
• Expires: 24 hours

• Name: gmap_viewsave_CentreLng
• Typical content: Longitude point of location on the map
• Expires: 24 hours

• Name: gmap_viewsave_ZoomLvl
• Typical content: number which relates to the zoom level of the map
• Expires: 24 hours

Road Projects Search

The Road Projects Search uses a cookie to store the search results so it can remember what you searched for as you navigate through the pages of results.

• Name: ASP.NET_SessionID
• Typical content: randomly generated id number used to remember user's search results 
• Expires: when user exits browser
  

Electronic Surveys and Personal Information

The Highways Agency occasionally operates electronic surveys on our website, sometimes in conjunction with our contractors. The information you provide will be kept in a secure environment only accessible by the Highways Agency and the specific contractor(s) working with us on that project.

The information you submit will only be used for the purpose specified in the survey. Personal details are collected only to ensure entries are not duplicated and in order to contact respondents and any potential prize winners if necessary. All personal details will be deleted at the end of the survey analysis period unless otherwise stated.

Your personal information will not be shared with any other individuals or organisations unless otherwise stated.

Site Disclaimer

The Highways Agency web site and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Highways Agency web site.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

External Links

The Highways Agency is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Crown Copyright

© Crown copyright, 2010.

You may use and re-use the information featured on this website (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence.

We encourage users to establish hypertext links to this website.

Any enquiries regarding the use and re-use of this information resource should be sent to our Information Line:

e-mail: ha_info@highways.gsi.gov.uk