Highways Agency

Business Plan 2003/2004

Contents

Foreword by Chief Executive

1. Introduction

• About us
• Our purpose and role
• A balanced approach to planning and managing our performance
• Key Performance Targets
• England's strategic road network

2. Serving our Customers

• Improving Safety
  • Maintaining the Network
  • Reducing Casualties
  • Local Network Management Schemes
• Improving Reliability
  • Managing Traffic
  • National Traffic Control Centre
  • Major Schemes
  • Better Information
• Respecting the Environment
• Customer Feedback

3. Supporting an Improved Service

• Teamwork
  • Our Partners
  • Working with our Suppliers and Industry
  • Planning in partnership
  • Delivering improvements in partnering
• Improvement
  • Why we need to learn and innovate
  • Innovation on the network
  • Innovation in the Agency
• Diversity
  • Achieving results through our people
  • Developing our skills
  • The right resources in the right location
• Best Value
  • Achieving economy, efficiency and effectiveness
  • Managing our property portfolio
  • Our Budget

Appendices

• Appendix 1: Highways Agency Structure
• Appendix 2: 2003-04 Key Performance Indicators - Notes
• Appendix 3: Major Schemes

Download: All 3 Appendicies (629KB PDF)