Fig 1.1: Highways Agency 2004-05 Key Performance measures
Dft Objective Agency Customer Service Objective
To deliver a high quality service to all our customers by:		 Key Performance Indicator 04-05 Target
PSA Objective

Improve reliability and reduce congestion:
  • Reduce congestion on the inter-urban trunk road network and in large urban areas below 2000 levels by 2010.
  • Reducing congestion and improving reliability through:
    • a programme of improvements to the strategic road network.
    • improved management of incidents and roadworks.
    • influencing travel behaviour through better information to inform journey choices.
  1. Deliver the programme of improvements to the strategic road network.

Achieve:

  • At least 440 progress points for the M1, M6 and M25 schemes,
  • compared to the end of of 2003-04 forecast score of 250.
  • At least 95% of the major schemes progress points required to
  • reach the score of 6500 compared to the end of 2003-04 forecast
  • score of 4590.
  • Complete 20 of 26 priority action sites at junctions
  1. Deliver a demonstrable reduction in incidentrelated congestion and minimisation of road works-related congestion.

In establishing the Regional Control Centres (RCC's), achieve:

  • West Midlands RCC and traffic officers commence service. Achieve 92 of 100 points.
  • .. 140 of 155 progress points for all other RCCs and traffic officers
  1. Make information available to influence travel behaviour and inform decisions.
  • Make publicly available by March 2005 - and maintain thereafter - traffic information for the Agency's network via a website and a dedicated voice recognition interactive telephone service.
  • .. Provide by March 2005 - and maintain thereafter - on the Agency's motorway network, strategic route advice using the available variable message signs (VMS), for all incidents causing more than 15 minutes predicted delay, and monitor its accuracy.
PSA Objective

Improve safety across all transport modes:
Reduce the number of people killed or seriously injured in Great Britain in road accidents by 40% by 2010 and the number of children killed or seriously injured by 50%, compared with the average for 1994-98.
  • Improving road safety;
  1. Deliver the Agency's agreed proportion of the national target. By 2010 reduce by a third (i.e. to 3327) the number of people killed/seriously injured on trunk roads compared with the 1994- 98 average of 4991.
Reduce by at least 832 to 4159.
  1. Maintain the network in a safe and serviceable condition.
Achieve a road surface condition index score of 100 ±1
DfT Objective

Reduce the impact of transport on the environment.
  • Respecting the environment.
  1. Mitigate the potentially adverse impact of strategic roads and take opportunities to enhance the environment taking into account value for money.
Achieve at least 95% across the 5 sub targets
  • Air Quality: Improve quality of at least 2 Air Quality Management Areas (AQMA) sites
  • Biodiversity: Achieve at least 5% of HA Biodiversity Action Plan extending across 15 priority targets
  • Landscape: Introduce no less than 4 planting schemes
  • Noise: Treat at least 50 lane km of concrete road surface with lower noise surfacing
  • Water: Treat at least 5 outfalls identified as posing a pollution risk to watercourses
DfT Objective

Raising customer expectations - providing a more customer focussed approach.
  • Seeking feedback from customers.
    Deliver a high level of road user satisfaction.
 Achieve from the road user satisfaction survey an average annual score of at least 85% for motorways and at least 80% for trunk roads.