Remov­ing the barriers

The High­ways Agency is com­mit­ted and actively work­ing to ensure that our web­site is usable and acces­si­ble to the widest pos­si­ble audi­ence, regard­less of dis­abil­ity, capa­bil­ity or technology.

Sup­ported by acces­si­bil­ity guide­lines and indus­try web stan­dards, we have engaged with both exter­nal and inter­nal dis­abled users of the web­site to bet­ter under­stand their needs.

What is accessibility?

Acces­si­bil­ity is about ensur­ing that all of our web pages deliver con­tent and ser­vices to peo­ple both with and with­out dis­abil­i­ties. Acces­si­bil­ity can improve usabil­ity not just for those with visual and phys­i­cal impair­ments but for peo­ple with lim­ited move­ment, learn­ing dis­abil­i­ties, cog­ni­tive lim­i­ta­tions and photosensitivity.

What we have done to improve web­site accessibility

  • We have recently com­mis­sioned an inde­pen­dent third party to carry out a detailed audit on a sam­ple of our web pages to test for acces­si­bil­ity and usabil­ity. We are work­ing to imple­ment the rec­om­men­da­tions that were made from the audit.
  • We have com­mis­sioned a Lab­o­ra­tory User Expe­ri­ence with eight dis­abled users to test usabil­ity of the High­ways Agency web­site, which was observed by the High­ways Agency staff. The find­ings were reported and used to improve the website’s over­all accessibility.

What we are doing to con­tinue to improve web­site accessibility

To ensure acces­si­bil­ity and to opti­mise the High­ways Agency website’s usabil­ity, dur­ing 2010 we will imple­ment the fol­low­ing procedures:

  • All PDF’s pro­duced by the High­ways Agency will be fully acces­si­ble by April 2011;
  • All online con­tent pro­duced by our con­tent man­age­ment sys­tem will com­ply with Web Con­tent Acces­si­bil­ity Guide­lines (WCAG) 2.0 AA in many cases;
  • All cor­po­rate videos and audio will be accom­pa­nied by sub­ti­tles or a text alternative.

You can find out more about WCAG and W3C on their website.

Lis­ten to this web­site with BrowseAloud

Vis­i­tors can lis­ten to this web­site with BrowseAl­oud, which is free to web­site vis­i­tors and can be eas­ily down­loaded from the BrowseAl­oud Web­site. BrowseAl­oud makes web­sites acces­si­ble to those who require online read­ing sup­port, which is 20% of the UK pop­u­la­tion.  It works by read­ing web pages aloud in a human-sounding voice.  If you have any ques­tions about using BrowseAl­oud, you can visit their Fre­quently Asked Ques­tions page.

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Con­tact­ing Us

If you have any dif­fi­cul­ties using this site that you believe we could address, please let us know. It would be help­ful if your query con­tained the following:

  • The URL(s) (web-address) of the page(s) that you are hav­ing dif­fi­cul­ties with
  • The nature of your disability
  • A descrip­tion of the prob­lem area

If you have a solu­tion to sug­gest, please feel free to do so. To enable us to con­tin­u­ally improve our web­site we wel­come any ques­tions, feed­back or sug­ges­tions regard­ing the acces­si­bil­ity. If you have dif­fi­culty using any part of it, please con­tact us: Web Team,Highways Agency, Lat­eral Build­ing, City Walk, Leeds, LS11 9AT or email

Please note that Traf­fic Eng­land is a con­tracted ser­vice. The High­ways Agency are not respon­si­ble for the acces­si­bil­ity test­ing of pages falling within We will for­ward any queries regard­ing acces­si­bil­ity on these pages to the web­mas­ter of Traf­fic England.

Fur­ther guid­ance and help

For infor­ma­tion on how to opti­mise your own expe­ri­ence as a user of our web­site, see:

Glos­sary of conformance

The min­i­mum stan­dards of acces­si­bil­ity that the High­ways Agency must con­form to are Level Double-A of the W3C Web Con­tent Acces­si­bil­ity Guide­lines. We are also tak­ing steps to ensure that our online con­tent com­plies with world best prac­tice web and acces­si­bil­ity guide­lines and stan­dards which are ref­er­enced below.

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