Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Free Traffic Information Seminars
Helping your business get its customers, drivers and goods where they should be, on time and stress-free.
Capability Assessment Toolkit 3
Introducing new and challenging indicators in the area of corporate social responsibility.
Efficiency Gains from Collaborative Roads Procurement
Delivering efficiency and best value is central
Standard Incident Management Framework
January 2007
Recent reviews and analysis of operational incidents involving the Agency have highlighted the need for the Agency to work in a disciplined, co-ordinated and controlled manner under the Command and Control of a clearly defined Agency Incident Commander. This would bring about an effective resolution to the incident and achieve the Agency’s objectives and Public Service Agreement (PSA) Targets.
To this end, the Standard Incident Management Plan (SIMP) has been developed which consists of three parts:
- The Standard Incident Management Framework (SIMF) which contains a strategic overview of the Agency’s Incident Command & Control Co-ordination structures and systems.
- Standard Incident Management Guidance. This conveys tactical information giving clear functions and responsibility for those involved in managing or supporting managing an incident.
- The Highways Agency ‘Way we Work’. The operational process instructions giving information to Agency personnel on how to carry out specific tasks.
The Framework covers information such as the Principles of Incident Command, Incident Resolution & Risk and a clearly defined breakdown of each role within the command and support structure for an incident. The SIMF has been adapted from the established model of Incident Command as practiced by the Police as well as used by the Highways Agency’s Service Providers over recent years. This approach to the command and support structure has been applied through the SIMF to the Agency to reflect the HA’s objectives to minimise the impact of incidents on the Agency’s customers, whilst operating safely.
The primary objectives of the SIMF are:
- To set and describe a framework for the efficient and effective management and resolution of incidents by Agency staff.
- To promote and enable a common, consistent and standard approach to the management of incidents, from the very minor to the most serious.
- To encourage and support Incident Commanders to make the right decision.
Training on the SIMF is currently being carried out, with an initial target audience of Traffic Officer Supervisors and Operations Managers. This training will be rolled out to the remainder of the Traffic Officer Service, Service Provider Representatives, Area Performance Teams and all others involved in responding to incidents throughout 2007.
SIMF is the first part of the Standard Incident Management Plan to be released. During 2007 the Standard Incident Management Guidance will be launched, which will identify roles and responsibilities within the framework for each individual.
