Highways Agency - Safe roads, Reliable journeys, Informed travellers

Performance Measurement

The Highways Agency's Performance Measurement Policy Team has the responsibility to ensure a consistent and coordinated approach is adopted across the Agency for measuring the performance of our Supply Chain.

To enable this to happen, we develop "Motivating Success - a Toolkit for Performance Measurement" for all forms of HA contract.  These are used to:

• Provide a continually improving service to customers
• Ensure best value is delivered within all highways Agency Contracts and Projects
• Support measurement of Suppliers
• Realise the benefits of ling term relationships with our Suppliers
• Drive continuous improvement through benchmarking
• Identify and communicate Best Practice and areas for improvement
• Assist Suppliers to understand their performance relative to Client expectation and relative to their competitors and the wider industry.

The PMP Team give guidance on how to use the Toolkits for Performance Measurement and can be contacted on HA_PM_Team@highways.gsi.gov.uk

Major Projects - Contracts for the delivery of Major Schemes valued at more than £5 million.

• Toolkit (2MB Excel File)
• User Guide (PDF 105KB)

Maintenance - Contracts for the day-to-day maintenance and management of the trunk road and motorway network.

• NDD Performance Management Manual v2.0 (228 KB PDF)
• Appendix A1 - Service Provider Performance Hierarchy Poster v7.0 (93KB PDF)
• Appendix A2 - Service Provider PMF Scoring Guidance v7.1 (49KB PDF)
• Appendix A3 - Weightings 2011-12 October Release v1.0 (81KB PDF)
• Appendix A4 - PMF Suggestion Template (64KB DOC )
• Appendix B1 - eContrack Metrics Handbook v1.0 (591KB PDF)
• Appendix B2 - Operational Data Definitions v2.0 (399KB  PDF)
• Appendix C1 - Incident Data Standard v1.1 (463KB PDF)
• Appendix C2 - Scheme Data Standard v1.2 (330KB PDF)
• Appendix D - PMF Data Entry Sheet v7.0 (133KB XLS)
• Appendix E - ASC Contract Extension Metrics v1.0 (234KB PDF)

Project Support Framework - Contract to provide support services to enable delivery of its projects.

• PSF Toolkit (Major Projects V2.0) (1MB Excel File)
• Traffic Modelling Toolkit (2MB Excel File)
• PSF Toolkit (Generic V1.02) (132KB PDF)
• Reporting Proforma (V1.02) (317KB Doc)
• User Guide (214KB PDF)

Network Services - Contracts let under the Technical Consultancy Arrangements 2009 - 2011.

• Toolkit (111KB PDF)
• Reporting Proforma (290KB Doc)
• User Guide (206KB PDF)

Technology - Contracts covering Technology Consultancy, Service Delivery & Equipment.

• Toolkit (116KB PDF)
• Reporting Pro-Forma (143KB PDF)
• User Guide (83KB PDF)
• TMT PMF Performance Hierarchy poster with weightings (75KB PDF)

National Vehicle Recovery Manager - Contracts providing a single, nationally managed, vehicle recovery service.

• Toolkit (218KB PDF)
• Reporting Pro-Forma (145KB PDF)

Technology Managing Agent Contractor (TechMAC) - Contracts covering road network communications and their maintenance

• Toolkit  - January 2010 (330KB PDF)
• Reporting Proforma Monthly - April 2010 (50KB Word file)
• Reporting Proforma Quarterly - April 2010 (42KB Word file)

Asset Support Framework - Contracts for large maintenance schemes and small improvement works for the trunk road and motorway network

• Overview (38KB Excel file)
• Process Guidance (233KB Word file)
• Performance Hierarchy (535KB Visio file)
• Scoring Guidance (554KB Word file)
• Scoring Template (682KB Excel file)
• Scoring Template for CMF2 (Team) (618KB Excel file)
• Scoring Template for CMF2 (Suppliers) (711KB Excel file)

HAWIS - Highways Agency Weather Information Service; ESS - Environmental Sensor Supply contracts 

• MST OAMs (290KB Word file)
• MST Reporting Proforma (318KB Word file)
• MST User Guide (144KB Word file)

PAF Framework - MST documents for the Performance Audit Function framework.

• Toolkit (505KB Word file) 
• Reporting Proforma (305KB Word File)