Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Free Traffic Information Seminars
Helping your business get its customers, drivers and goods where they should be, on time and stress-free.
Capability Assessment Toolkit 3
Introducing new and challenging indicators in the area of corporate social responsibility.
Efficiency Gains from Collaborative Roads Procurement
Delivering efficiency and best value is central
Performance Measurement
Performance Measurement
The Highways Agency’s Performance Measurement Policy Team has the responsibility to ensure a consistent and coordinated approach is adopted across the Agency for measuring the performance of our Supply Chain.
To enable this to happen, we develop “Motivating Success - a Toolkit for Performance Measurement” for all forms of HA contract. These are used to:
- Provide a continually improving service to customers
- Ensure best value is delivered within all highways Agency Contracts and Projects
- Support measurement of Suppliers
- Realise the benefits of ling term relationships with our Suppliers
- Drive continuous improvement through benchmarking
- Identify and communicate Best Practice and areas for improvement
- Assist Suppliers to understand their performance relative to Client expectation and relative to their competitors and the wider industry.
The PMP Team give guidance on how to use the Toolkits for Performance Measurement and can be contacted on HA_PM_Team@highways.gsi.gov.uk
Major Projects - Contracts for the delivery of Major Schemes valued at more than £5 million.
- Toolkit (390KB PDF)
- Phase 1a Reporting Proforma (319KB Doc)
- Phase 1b Reporting Proforma (317KB Doc)
- Phase 2 Reporting Proforma (317KB Doc)
- User Guide (250KB PDF)
Maintenance - Contracts for the day-to-day maintenance and management of the trunk road and motorway network.
- Toolkit Area 10 (344KB PDF)
- Toolkit Areas 3, 6 and 8 (343KB PDF)
- Toolkit Areas 4,7,9 & 12 (351KB PDF)
- Change Register (12KB PDF)
- Monthly Reporting Proforma (319KB Doc)
- Quarterly Reporting Proforma (348KB Doc)
- API Handbook (2.5MB PDF)
- Control Log (18KB PDF)
Project Support Framework - Contract to provide support services to enable delivery of its projects.
Safety Standards and Research - Contracts under the SSR Framework.
Technology Managing Agent Contractor (TechMAC) - Contracts covering road network communications and their maintenance
