Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Free Traffic Information Seminars
Helping your business get its customers, drivers and goods where they should be, on time and stress-free.
Capability Assessment Toolkit 3
Introducing new and challenging indicators in the area of corporate social responsibility.
Efficiency Gains from Collaborative Roads Procurement
Delivering efficiency and best value is central
3. Aims and Objectives
Aim
3.1 The aim of the Highways Agency is:"safe roads, reliable journeys, informed travellers".
Objectives
3.2 The key objectives of the Agency and associated targets are set out annually in its business plan.
3.3 The prime objective as set out in the 2005-06 business plan is to deliver a high quality service to our customers by:
- Reducing congestion and improving reliability
- Improving road safety
- Respecting the environment
- Seeking and responding to feedback from our customers.
3.4 The Agency's enabling objectives are to:
- Ensure more effective delivery through better working relationships
- Implement best practice and innovative solutions to improve service now and in the future
- Be a good employer
- Be an efficient Agency with effective business processes and resource management systems.
3.5 The Agency's key performance indicators and targets are set out annually in the business plan and include the Agency's contribution to the delivery of the Department's targets, particularly in relation to:
- Congestion
- Safety
- Air quality.
