Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Free Traffic Information Seminars
Helping your business get its customers, drivers and goods where they should be, on time and stress-free.
Capability Assessment Toolkit 3
Introducing new and challenging indicators in the area of corporate social responsibility.
Efficiency Gains from Collaborative Roads Procurement
Delivering efficiency and best value is central
Foreword
This Framework Document sets out the Highways Agency's role and responsibilities and its relationship with Ministers and the Department for Transport.
The Highways Agency has always been in the business of delivering services but its role has been enhanced in recent years from simply that of a provider and maintainer of a road network to that of a real time network operator.
The introduction of the traffic officer service, better travel information and safety systems means that the Highways Agency now has a stronger day to day relationship with the people who either use the motorway and trunk road network or are affected by it.
The Highways Agency remains at the forefront of improvements in procurement, safety and environmental mitigation and will be applying its expertise in the delivery of much needed major improvement schemes over the coming years. The Agency continues to have an important role in delivering Government objectives on safety and the environment.
In all of this work, it will be important for the Agency to have a clear focus on customer service.
Rt Hon Alistair Darling MP
Secretary of State for Transport
November 2005
