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Supplier self-score handbook

Appendix I questions and answers

After returning the self-scores, when can the supplier expect the validation visit?

The senior client CAT practitioner and the senior representative from the supplier company will need to agree this during the scoping planning conversations, but the visit will normally take place within 3 months of receipt of the self-score information.

What happens at the feedback meeting after the validation?

The senior client CAT practitioner will go through the validation report with the senior representatives of the company and give the reasons and evidence as to how the validation team arrived at their scores. They will also discuss 'next steps' information and the capability development plan.

What happens if the supplier does not agree with the validation scores?

The scores of the validation team will prevail, but areas of disagreement will be recorded.

What happens to the validation scores and the 'next steps' information when they are sent to the Agency?

These will be recorded against the individual company on the procurement database, along with other company data. This information will then be used during revalidation activities.

How is the validation team put together?

On receipt of the self-score information, the Agency's Supply Chain Management Team will pass the CAT self-score templates to the CAT programme manager. The CAT programme manager will then put together a team of client CAT practitioners who have the appropriate range of skills and experience to carry out the validation effectively.

How long will the validation take?

The validation exercise will normally take three working days.

How are the client practitioners selected and trained?

Potential client CAT practitioners will be required to attend a preparation and accreditation programme. Once they have gained accreditation, they will work as part of a validation team under the lead of a senior client CAT practitioner. All senior client CAT practitioners have had extensive experience of commercial organisations and the business environment.

When self-scoring the indicators, are half-marks allowable?

No. All scores must be whole numbers from 0 - 4. To score your level of capability you must have evidence that your organisation fulfils ALL of the criteria up to and including that level across the entire company.

Can more copies of the toolkit be obtained?

The CAT self-score framework will be available on the Agency's website in the Doing Business with Us section.

What happens if there is a variation in the individual practitioners scores for an indicator from different locations in the organisation? (e.g. if the head/regional office scores are high, but scores from a project site are low)?

The client CAT practitioners will discuss this as part of their consensus meeting to determine company scores following the validation exercise. The final score will reflect the highest capability level that can be demonstrated to exist across the entire organisation.

To what part of the company will the CAT scores apply?

The validated CAT scores will be deemed to apply to the entire company. Validation will concentrate on those parts of the company that provide the Agency with products and/or services.