Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Free Traffic Information Seminars
Helping your business get its customers, drivers and goods where they should be, on time and stress-free.
Capability Assessment Toolkit 3
Introducing new and challenging indicators in the area of corporate social responsibility.
Efficiency Gains from Collaborative Roads Procurement
Delivering efficiency and best value is central
ATTRIBUTE 5 PROCESSES
How well we design, manage and improve our processes in order to support our strategy and generate increasing value for our customers and other stakeholders while ensuring we operate in a safe manner
INDICATOR 5.1
We systematically design, manage and improve processes using innovation in order to manage risks and generate increasing value for our customers and other stakeholders
This indicator examines how well the organisation designs, manages and improves processes to support quality delivery.
SELF SCORE
Questions to consider include:
- How well does the system employed ensure that all the processes are managed, controlled and developed against appropriate standards?
- Are all areas of the organisation covered?
- What roles do the process owners play?
- How do we use innovation to improve these processes?
- How well are risk management, value management and value engineering used across the organisation?
- How well do these processes generate best value?
- Is everyone in the organisation aware of these processes, what they are there for, and how they impact on their roles?
- How are internal and external benchmarking used to identify levels of performance?
NEXT STEPS ACTIONS TO DEVELOP OUR CAPABILITY
Where we plan to be in 12 months
Actions to consider include:
- Review and develop qualitative and quantitative measures of performance.
- Identify how benchmarking, innovation and continuous improvement are incorporated and driven.
- Identify what formal learning and feedback mechanism are in place.
- Ensure that process owners are fully trained and competent.
