Highways Agency - Safe roads, Reliable journeys, Informed travellers

Customer Promise

As part of moving the Agency forward we have developed our Customer Promise following discussions with our customers, stakeholders, staff and suppliers. The dialogue generated the following statements that set out the key features of our services to customers simply and clearly.

• We will help you make your journeys safely and reliably
• We will provide value for money and invest in improved services
• We will provide helpful information to enable you to make choices before and during your journey
• We will clear up incidents quickly and safely
• We will limit any delays when carrying out roadworks and improvements
• We will play our part in protecting the environment
• We will ask you for your views and act on feedback
• We will deal with you promptly, courteously and helpfully