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Got a general query about the Highways Agency?  Want to find out about traffic conditions on our road network or report a fault such as a pothole to us? Find out how to get in touch.

Complaints Procedure

Complaints Procedure

These web pages explain our complaints procedure for your guidance.

Taking Notes

Whistle Blowing

The Highways Agency (HA) is committed to high standards of honesty and accountability in line with the Civil Service Code.

FOI

Freedom of Information

If you want to make a Freedom of Information (FOI) or an Environmental Information Regulation (EIR) request to the Highways Agency these pages will tell you the correct procedure to follow.