Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
Want to become part of our Traffic Officer service?
Find out more about opportunities and register for location-specific Traffic Officer Service email alerts
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
Traffic Officer-related Role Descriptions and Benefits
Our aim is simple - to ease congestion on England's roads.
If we get it right, we can all look forward to safe roads, reliable journeys and being informed travellers.
The following roles are critical to easing congestion on our roads and you will be working in partnership with the Police on unpredictable events of unknown duration - you can always expect the unexpected.
This is a new nationwide service which is being developed to help ease congestion on England's motorways and strategic road network. The service consists of two complementary parts - on-road Traffic Officers and staff in Regional Control Centres who direct and co-ordinate regional responses.
You will need a full valid driving licence with no more than 3 penalty points for all roles, except Regional Control Centre Operators. This is a 24/7 service, operating 365 days a year, therefore you must be flexible with regard to working hours, as you will be part of a rotating shift pattern covering days, nights and weekends.
All roles enjoy comprehensive ongoing training, pension, generous holiday and up to 20% shift allowance.
The Highways Agency is an equal opportunities employer. We value diversity and continually strive to encourage it in our workplace. We therefore positively welcome applications from all sections of the community. We operate a guaranteed interview scheme for differently abled people who meet the minimum criteria.
- Download role description for Traffic Officers (PDF)
- Download role description for Regional Control Centre Operator (PDF)
- Download role description for Team Managers (PDF)
