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Traffic Operations Directorate
Traffic Operations Directorate
Traffic Operations Directorate has two major functions:
- Maintain and manage the asset of the strategic road network.
- Operate the network, including developing a new function of managing traffic.
Traffic Operations is responsible for the development and successful delivery, to time, cost and quality of a portfolio of traffic information and technology projects, and strategic and operational reviews. Additionally it is responsible for national coordination of the Agency roadside technology programme. To deliver this new and challenging role will require the development and maintenance of effective working relationships with all parts of the Agency, with DfT, and with key partners and stakeholders – particularly the police service and key suppliers.
The Highways Agency is transforming itself into a full-time ‘round the clock’ operator of the motorway and trunk road network. This will deliver improved journey reliability, timely driver information and high levels of safety.
Traffic Operations Directorate is the prime mover for this change. Its traditional role has been to maintain the network in a safe and serviceable condition, but to do this we are integrating a new Traffic Officer service to clear rapidly those incidents that lead to delays and generally manage the operation of the network in real time.
Traffic Operations relish the vital role we have in delivering the Agency’s ‘Customer First’ approach and our aim is to continuously develop and improve our contribution. The Way we Work is an essential tool in achieving this.
