Highways Agency

Graduate Leadership Development Scheme

What we do: Our Strategic Framework

Our Aim

The agency's aim is to deliver:

"Safe Roads, Reliable Journeys, Informed Travellers"

Our Objectives

We deliver our aim through the following five key objectives:

Our prime objective - what we are here to deliver

1. To deliver a high quality service to our customers by:
   • Reducing congestion and improving reliability through:
     • A programme of improvements to the strategic road network.
     • Improved management of incidents and roadworks.
     • Influencing travel behaviour through better information to inform journey choices.
   • Improving road safety.
   • Respecting the environment.
   • Seeking feedback from customers.

Our enabling objectives - how we deliver

2. To ensure more effective delivery through better working relationships.
3. To implement best practice and innovative solutions to improve service now and in the future.
4. To be a good employer.
5. To be an efficient Agency with effective business processes and resource management systems.

In pursuing these objectives, the Agency works in partnership with a number of vital stakeholders including other government departments, private sector contractors, policy makers and the general public. Meeting these objectives presents us with a substantial challenge, particularly given the volumes of traffic on our roads. To deliver these objectives we need the newest technology, innovation, and most importantly, the best people.

Our Values

We have identified six core values which we actively support and which we expect all of our staff to reflect in their behaviours.

Customer Service

We put our customers first

Teamwork

We work together in dynamic teams and partnerships

Improvement

We encourage learning, innovation and flexibility

Diversity

We value people for their diversity and contribution

Best Value

We deliver effective services that provide value for money

Integrity

We build trust by acting with honesty and fairness