Disabled Driver Questionnaire
We want to produce a driver information programme for our disabled customers. To help us produce the best possible guidance, please take a few minutes to fill in our questionnaire.
Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions
Lane Hog!
John Stapleton looks into why people Lane Hog and what effects it has on the driver hogging the lane and other road users.
Educating tomorrow's drivers
See how we are driving through key messages about safety on our network for the drivers of tomorrow.
Meet the Ancestors
Find out about the history of roads and the work the Agency does to preserve archaeological remains.
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
Highways Agency Traffic Officers
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Highways Agency Traffic Officers
Who are we?
Highways Agency Traffic Officers are highly trained people who patrol England’s motorways 24 hours a day, seven days a week.
We put drivers at the forefront of the Highways Agency’s operations to help tackle the growing problems of congestion on our roads. Our sole aim is to keep traffic moving to help make your journey as safe and as reliable as possible.
Our role
Depending on whether we are based on road or in the control room, we are trained to a high standard in everything from safety to dealing with customers, traffic management and the use of technology.
Where incidents occur, our police colleagues still retain their role in investigating crime, but we are there to help with coordinating the resources of the other emergency services, managing the traffic and re-opening routes as soon as it is safe to do so.
We also keep the public informed through our electronic message signs and by supplying information for local travel reports.
We are there to help you if you breakdown or are involved in a collision or incident.
We also remove damaged and abandoned vehicles and clear debris from the carriageways.
We patrol the motorways in vehicles marked as traffic officers with high visibility markings.
We provide mobile and temporary road closures.
And of course, we also support the police in their duties.
This section contains full details about what we do. Please use the links on the right to navigate through the pages. Information on how to become a Traffic Officer is available in the Careers section of this site, where you can register for location-specific Traffic Officer Service email alerts as new vacancies become available.
