Disabled Driver Questionnaire
We want to produce a driver information programme for our disabled customers. To help us produce the best possible guidance, please take a few minutes to fill in our questionnaire.
Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions
Lane Hog!
John Stapleton looks into why people Lane Hog and what effects it has on the driver hogging the lane and other road users.
Educating tomorrow's drivers
See how we are driving through key messages about safety on our network for the drivers of tomorrow.
Meet the Ancestors
Find out about the history of roads and the work the Agency does to preserve archaeological remains.
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
What happens in an incident or accident?
If an incident occurs on the M42 Active Traffic Management scheme, the control centre operator and automatic system will change the signs and signals to alert road users to the conditions on the road ahead.
The signals can also be used to open and close lanes, where necessary. For example, the control room could direct vehicles out of a lane and open it up for emergency vehicles to access an incident. The gantries used on this scheme are much closer together than other motorways, which gives us greater control over the traffic and gives you, the driver, more information about what is happening on the motorway ahead.
This means that the control centre can easily provide access to the incident for on-road help, in the form of emergency services and Highways Agency Traffic Officers, who will help to manage the incident. The Traffic Officers will be able to provide on-the-spot backup to the emergency services, removing obstructions, assisting with traffic management and repairing roadside equipment, thus helping to quickly re-open the road and reduce delays to drivers.
More information on Highways Agency Traffic Officers.
The control centre can also open the hard shoulder, under controlled conditions, as an extra running lane to reduce the impact of incidents by providing extra space for the traffic. This will help to keep the traffic flowing and minimise delays.
