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The Highways Agency and Motorway Service Areas in England

Motorway Service Areas (MSAs) and other roadside facilities perform an important road safety function by providing road users with the opportunity to stop and take a break in the course of their journey. Government advice is that motorists should take a break of at least 20 minutes every two hours. Drivers of Large Goods Vehicles are subject to a regime of statutory breaks.

In April 2008, following public consultation, the Highways Agency, on behalf of the Department for Transport, published a new policy on the provision of roadside facilities on its network.  That policy, Circular 02/2008 is available on line at:

http://www.dft.gov.uk/pgr/roads/network/policy/roadfacilitiespolicy.pdf

Motorway Service Areas and Motorway Rest Areas

Prior to 1992, the Department of Transport was responsible for developing MSAs by acquiring land, funding construction and leasing the completed sites to operating companies. 21 MSA sites are still owned by the Government. The remaining 50 sites are privately owned, and a further two are currently under construction. Since 1992 it has been for the private sector to take the initiative in identifying and acquiring MSA sites and to seek planning consent from Local Planning Authorities (LPAs). The Highways Agency provides advice to LPAs in relation to motorway safety and traffic management.

Operators of MSAs must comply with the requirements of Government policy. These provisions are reflected in the Traffic Signs Agreements into which they enter with the Highways Agency. All other operational matters, including pricing and staffing matters, are the responsibility of the operators. The Government specifies that all MSAs must offer:

  • Free short term parking for all types of vehicle 
  • Free toilets and hand washing facilities (in sufficient quantity to cater reasonably for the traffic flow on the motorway) and baby changing facilities
  • Fuel 
  • Access for up to two hours for those carrying out emergency repairs to broken down vehicles. 
  • Access to all facilities for disabled people. 
  • Facilities must be available for 24 hours a day every day of the year
  • Access to a cash operated telephone

Motorway Rest Areas must provide:

  • Free short term parking for all types of vehicle
  • Free toilets and hand washing facilities and baby changing facilities
  • Access to all facilities for disabled people. 
  • Access for up to two hours for those carrying out emergency repairs to broken down vehicles. 
  • Access to a cash operated telephone

Motorway Service Area Locations

Signed Trunk Road Service Areas

Policy requires that roadside facilities signed from the Highways Agency's network of major A-roads must be open between the hours of 8am and 8pm every day except Christmas Day, Boxing Day and New Years Day.  The facilities must provide:

  • fuel
  • free short term parking (minimum of 2 hours)
  • free use of toilet and hand washing facilities without any obligation to make a purchase
  • Access to all facilities for disabled people

Contact Us

If you have any queries on Motorway Service Areas that haven't been answered here then feel free to email us at Roadside_Facilities@Highways.gsi.gov.uk.