Disabled Driver Questionnaire
We want to produce a driver information programme for our disabled customers. To help us produce the best possible guidance, please take a few minutes to fill in our questionnaire.
Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions
Lane Hog!
John Stapleton looks into why people Lane Hog and what effects it has on the driver hogging the lane and other road users.
Educating tomorrow's drivers
See how we are driving through key messages about safety on our network for the drivers of tomorrow.
Meet the Ancestors
Find out about the history of roads and the work the Agency does to preserve archaeological remains.
See when traffic will be lightest
Our traffic forecaster can help get you there quicker
- NTCC Procurement
- National Guidance Framework for Operational Activities between Local Highway Authorities and the Highways Agency
- Links
- National Guidance Framework
- National Guidance Framework for Operational Activities
- Strategic Traffic Management
- The Highways Agency's Traffic Control Centre Project
- Highways Agency report on Regional Traffic Control Centres consultation
- Regional Traffic Control Centres
National Traffic Control Centre
Dissemination of Traffic Information
The data collected by the National Traffic Control Centre is analysed by highly trained operators, who then pass it on to those people interested in road conditions.
They do this using a number of tools:
- Travel media
- Variable Message Signs
- Traffic England website
- Interactive telephone service
- Highways Agency Information Line
- Highways Agency Information Points
- Traffic Radio
Travel Media
We pass the latest traffic information to the travel media by e-mail, telephone or via other technical links such as traffic feeds. During incidents we often supplement this information by conducting interviews on local radio stations to help keep you up to date.
Traffic England
Traffic England is our interactive traffic information service. You can access the latest traffic information and find out what is currently being displayed on the variable message signs before you leave. You can use the information on Traffic England to plan your journey and avoid the queues.
You can also get the information from our interactive telephone service by typing in the name of the road you are interested in on your telephone keypad or selecting it using the voice recognition system.
Give it a try by calling 08700 660 115.
Highways Agency Information Line
The National Traffic Control Centre is also home to the Highways Agency Information Line. This service is available 24 hours a day, seven days a week to help you with enquiries about any part of Highways Agency business. This could be a question about a new road scheme near your home or place of work, an enquiry about the role of our traffic officers, or simply a request for a copy of one of our leaflets.
Call us on 08457 50 40 30.
Incidents
The NTCC has a key role to play when there is an incident on the road network. There are two main types; unplanned incidents and planned events.
A planned event could include roadworks, a movement of an abnormal load, a road closure or a major event that will attract traffic, such as a concert or sporting event. We do our best to inform you of the likely impact of the event using some of the tools described above.
An unplanned incident is usually an accident, or something blocking the road such as debris, animals or spillages. Whilst our Traffic Officers and Incident Support Units are clearing the road, the operators at the National Traffic Control Centre are working to inform motorists of the latest traffic conditions.
