The Claims Process
A Guide to How Part I Claims are Processed by the Highways Agency
This booklet explains how compensation can be claimed for the effects on residential, agricultural and other property from the use of new roads or alterations to existing roads operated by the Highways Agency. It is not a complete guide to Part I compensation. Please ask if you have questions about your particular circumstances:
- call our information line on 0300 123 5000 (BT landlines 4p/min, mobiles usually cost more)
- or email us at email@example.com
Please note the widening of the M25 between Junctions 16 to 23 and Junctions 27 to 30 is being managed by the Design Build Finance and Operate (DBFO) company Connect Plus. All requests for further information relating to Part I claims on these schemes should be directed to Connect Plus who can be contacted at Connect Plus House, St Albans, South Mimms, Potters Bar EN6 3NP or by telephone on 02033 868500. The contact for Part I claims at Connect Plus is John Worsfold.