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On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
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New Emergency Roadside Telephone
Aim
To provide an improved, more accessible and reliable emergency roadside telephone service for all road users.
What it means for motorists
Help available more quickly - Greater accessibility for people with special needs
- Improved sound quality and reliability
- Increased visibility
Main features
- The new design is easier to maintain and more cost effective, as it checks itself for faults and reports them, requiring fewer inspections.
- Technological developments mean clearer communication by cutting down background noise.
- The column is highly visible and vandal resistant. Its neutral colour and distinctive reflective, fluorescent orange label, balances the need to be seen while minimising the environmental impact. A loud bell is more suitable for noisy locations and a flashing light indicates ringing for those who are hard of hearing or if the phone is unanswered.
- If there are communication difficulties the operator will activate the text display and questions can be answered with tick or cross buttons. This will be particularly helpful for people with hearing difficulties.
- The caller will be given a choice of languages, though the operator will see the responses in English.
Current Status
- A £20 million contract was awarded in March 2006 and work has started for the replacement of all 6800 emergency phones on the motorways and trunk roads throughout England. Completion is programmed for Summer 2009.
For more information please contact the Highways Agency Press Office on 020 7921 4323/4389/4029.
