Disabled Driver Questionnaire
We want to produce a driver information programme for our disabled customers. To help us produce the best possible guidance, please take a few minutes to fill in our questionnaire.
Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Traffic news on your desktop
Helpful ways to access the latest traffic information when you need it.
Customer Satisfaction Survey
Customer Satisfaction Survey
In summer 2007, we commissioned an independent customer satisfaction survey to assess public opinion and awareness of the scheme. Interviews were carried out during the evening peak period with road users at the interchange making various journeys through the junction.
The main conclusions from the survey are as follows:
- 57% of respondents travelling from the M25 anticlockwise to the M3 westbound thought the revised layout was a good idea.
- 51% of respondents travelling from the M25 clockwise to the M3 westbound thought the revised layout was a good idea.
- 41% of respondents travelling on the M3 westbound through the junction (from London) thought the revised layout was a bad idea. However, a significant proportion (44%) had not noticed any significant change to their journey.
- The new junction layout is preferred to the old, with more users overall being in favour of the revised junction.
- On the basis of the survey sample, the consensus is that the new junction layout is preferred to the old, with more users overall being in favour of the revised junction.
The Customer Satisfaction Survey Report is available for download in the Publications section.
