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Questionnaire

A38 Alrewas Safety Fencing

Public Satisfaction Questionnaire

Optima is continually seeking to improve its services. Near to your property or on the route you use the above works were recently carried out.

In the area of highway maintenance we are keen to ensure that our methods of consulting with residents and roadusers, providing information and minimising disruption meet all needs whenever possible. To assist us in this process it would be very helpful if you would take a few minutes to complete the questionnaire below.

In this case, Section A is not relevant and should be left blank, unless you wish to specifically mark question a2. Roadusers need only complete the questionnaire on matters relevant to their journey through the works area.

Any enquiries about the survey or any other matter, contact the Network Information Centre at Optima on 08702 404182.

Optima Infrastructure Management
Silica House
Amington
Tamworth
Staffordshire
B77 4AS

Tel: 01827 313313
Fax: 01827 313113
Website: www.optima-im.com

Optima Infrastructure Management - Public Survey

Optima Contact Name:
Address (if locally based):
If Web Site subscriber tick box:
If Roaduser tick box:

We recently carried out roadworks on the A38 at Alrewas in Staffordshire. In order to gauge public opinion of the level of service provided, we would be grateful if you could take a few moments to complete this questionnaire.

Performance Scale (Score 1 to 5)

1 - Poor; 2 - Below Average; 3 - Average; 4 - Good; 5 - Excellent

ROAD CONDITION
1. How would you rate the condition of the highway prior to commencement of the works?
  1
  2
  3
  4
  5
2. How would you rate the condition of the highway as a result of completion of the works?
  1
  2
  3
  4
  5
CONTRACTOR'S WORKFORCE
1. How would you rate general professionalism and competence on site?
  1
  2
  3
  4
  5
2. The overall tidiness of the site during and upon completion of the works?
  1
  2
  3br>4
  5
3. The overall efficiency of the workforce in undertaking the works in your area?
  1
  2
  3
  4
  5
4. How would you rate the traffic management during the recent works in terms of:
  1. roadwork signs (location)
    1
    2
    3
    4
    5
  2. diversion signs (clear directions)
    1
    2
    3
    4
    5
  3. continuity of traffic flow
    1
    2
    3
    4
    5
  4. Protection for pedestrians
    1
    2
    3
    4
    5
1. DEGREE AFFECTED - LOCAL RESIDENT
  1. Were you affected by the works? Please tick ONE box
    not affected
    inconvenienced
    moderately effected
    seriously affected
  2. How would you rate accessibility to your property during normal working hours?
    1
    2
    3
    4br>5
  3. How would you rate accessibility to your property outside normal working hours?
    1
    2
    3
    4br>5
  4. How would you rate the efforts made to avoid disruption in your road/area as a result of the work?
    1
    2
    3
    4
    5
2. DEGREE AFFECTED - ROADUSER
  1. Has your journey(s) been affected by the works?
    1
    2
    3
    4
    5
QUALITY OF INFORMATION TO ROADUSER
1- poor; 2- below average; 3 - average; 4 - good; 5 excellent
1. How did you rate the clarity of the signing?
  1
  2
  3br>4
  5
2. How did you rate advanced warnings about the roadworks?
  1
  2
  3
  4
  5
NOTIFICATION
Were you notified that works were to be carried out before commencement?
1. Were you notified that works were to be carried out before commencement?
  YES
  NO
  If YES, how?
2. Were you kept informed of the completion date for the works?
  YES
  NO
3. Do you feel you could have been better informed of the works prior to commencement?
  YES
  NO
  If YES, how?
PROBLEMS/CONCERNS/ENQUIRIES
1. Did you raise any queries or concerns during the works?
  YES
  NO
  If Yes, please answer questions e2 and e3.
  If No, please move onto G below
2. How would you rate the manner in which your queries or concerns were handled?
  1
  2
  3
  4
  5
3. How satisfied were you with the degree to which your queries or concerns were resolved?
  1
  2
  3
  4
  5
DO YOU HAVE ANY SUGGESTIONS FOR ANY IMPROVEMENTS TO THE METHOD OF WORKING ADOPTED?
ANY OTHER COMMENTS.