Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Traffic news on your desktop
Helpful ways to access the latest traffic information when you need it.
Customer Service Standards
Managing Director's introduction
I hope you will find these pages both informative and useful and that it will give you a better understanding of the service and standards you can expect from Le Crossing Company Limited.
Le Crossing manages and operates the Dartford-Thurrock Crossing on behalf of the Highways Agency.
The Crossing comprises two northbound tunnels and the southbound Queen Elizabeth II Bridge spanning the River Thames joining Essex with Kent. This is an integral part of the M25 orbital motorway network East of London as well as a key part of the national road network.
In line with the Highways Agency's Corporate Plan 'Customers First', these pages provide customer related information and covers such areas as:
- how we maintain and ensure safety here at the Crossing
- how we provide for any special needs
- the benefits of the Electronic Toll Collection system, DART-Tag
- how to become a DART-Tag customer
- how you can provide feedback about our service
Your views and opinions matter to us and are essential in helping us to continually improve the level of service we are able to provide to you on behalf of the Highways Agency.
Peter Goddin
Managing Director
Download the Customer Service Standards booklet as a PDF (610KB)
