Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Traffic news on your desktop
Helpful ways to access the latest traffic information when you need it.
Services
Our Services to You
About you ... the Customer
We have a wide diversity of customers within the travelling public, all with differing needs but all with a common purpose - to be able to use the Crossing with ease, in safety, with a minimum of delay and free of hassle. In seeking to accommodate the needs of all Crossing users as far as we possibly can, we currently provide the following services:
Services:
Accessibility
Although our service does not require many customers visiting our offices, our premises are nevertheless accessible to all.
Acrophobic & Claustrophobic drivers
For those customers who have a fear of driving over the bridge or through the tunnels we offer the service of being driven in their own vehicle by one of our Traffic Officers. (Please note that there is a requirement to complete and sign an insurance disclaimer for this service.)
Cyclist transportation
Customers cannot cycle over the bridge or through the tunnels. However we do offer free transportation for individual cyclists, without prior notice, with a cycle rack fitted to a patrol vehicle, or by using a trailer for a number of cyclists travelling as a group.
We always endeavour to deal with cyclists promptly but this service is dependent on operational requirements at any particular time. Access to the pick-up points for cyclists are as follows:
- Kent Cycle route from Junction 1a Northbound, adjacent to the Holiday Inn Express - past the Crossing Offices to the waiting area to the left of the Toll Plaza.
- Essex Cycle track from Junction 31 Southbound, adjacent to the A282 main carriageway, to the Essex Point Control Building.
Also from London Road adjacent to the Ibis Hotel, up the slip road Northbound, to Essex Point Control Building.
Please note that this facility is only available to cyclists and there are NO facilities to transport or allow pedestrians to cross.
Disabled driver exemption
Under the conditions of The A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2002, it is the vehicle that receives the exemption from the charging scheme, not the individual i.e. Blue Badge holder. To qualify your vehicle must be exempt from Road Fund Tax under Sections 18 or 19 of The Vehicle Excise and Registration Act 1994.
For each journey the Collector will carry out the necessary check of your tax disc on your behalf to assist in ensuring you have as smooth a journey as possible through the Crossing.
Information
We provide regularly updated information to all of our customers via our automated telephone service which gives details of particular traffic problems at the Crossing, together with information on any planned tunnel or bridge closures for maintenance works.
Our website also provides information on both the Crossing generally, including a section on Frequently Asked Questions, plus details of our DART-Tag service. We also seek information and comments from our customers through surveys, meetings with various stakeholders e.g. the Road Haulage and Freight Transport Associations, plus we are looking for customers who would be willing to attend Customer Focus Groups with us. If you would be interested in attending one of these, please e-mail us at forum@lecrossing.co.uk
