Better information for your journey
The National Traffic Control Centre collects real-time information on road conditions.
The Project Control Framework
On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.
Traffic news on your desktop
Helpful ways to access the latest traffic information when you need it.
Our Standards of Service
Telephone calls
In order to provide a quicker response, particularly during busy periods, we have introduced a clear and easy to use automated telephone service. This aims to:
- enable your call to be answered within five rings
- direct your call to the appropriate department
- provide you with up-to-date information on any traffic problems at the Crossing
Any complaints or queries received by telephone, if not immediately resolved at source, will be logged and responded to within ten working days of receipt.
Written communication
If you write to us, we will respond back to you in writing and aim to provide you with a full reply within ten working days of receipt of your letter. However, where this is not possible, we will tell you why and when you can expect a full reply.
E-mail communication
If you e-mail us, we will respond back to you via e-mail and aim to respond to your query within ten working days, although a considerably shorter response time will invariably be achieved.
Privacy and confidentiality
Specifically relating to our DART-Tag customers, in handling your affairs we will:
- respect your privacy
- ensure security in dealing with your personal details
- deal with your account on a strictly confidential basis, within the law
