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Better information for your journey

The National Traffic Control Centre collects real-time information on road conditions.

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The Project Control Framework

On 1st April 2008 we launched the Project Control Framework. The Framework sets out how we, together with the Department for Transport, manage and deliver major improvement projects.

Traffic news on your desktop

Helpful ways to access the latest traffic information when you need it.

Customer Service Standards

Our Service Commitment to you

We are committed to providing a high quality service to our customers and in doing so will:

  • be courteous, helpful and professional treating all of our customers with dignity and respect
  • ensure, as far as we are able, that you have a safe, reliable and informed journey through the Crossing
  • take reasonable steps to meet any special needs
  • respond promptly to all enquiries about our service
  • provide you with regularly updated information
  • handle DART-Tag accounts accurately and promptly
  • treat any information you provide to us in strict confidence, within the law
  • ask you for your comments and suggestions
  • strive to continuously improve the service we provide to you.