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Image Licensing Complaints Procedure
The images from the Highways Agency's traffic management cameras are a source of public sector information which is Crown Copyright protected. The images are supplied for re-use for specific purposes (see Standard Terms and Conditions) under Licence with the permission of the Agency acting on behalf of the Secretary of State under delegated licensing authority from the Controller of Her Majesty's Stationery Office.
The legal framework governing the re-use of the images is provided by the Reuse of Public Sector Information Regulations (SI 2005 No 1515, 1 July 2005). The Regulations are based on the principles of fairness, transparency, non-discrimination and consistency of application.
If you are dissatisfied with how your application for a Licence to re-use the images has been handled or any other aspect of how we have implemented the Regulations on the Re-use of Public Sector Information, you can make a formal complaint by completing the Complaints Form. You will receive an acknowledgement of your complaint within 5 working days and we shall provide a full response within 20 working days.
If after we have investigated your complaint you are unhappy with the outcome, you may refer your complaint to the Office of Public Sector Information (OPSI). Details of its procedures for investigating complaints and the information that it needs from you are available on its website.
Further information about complaints under the PSI Regulations is also available from OPSI's website. In particular:
