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Making a difference - the Highways Agency equality objectives April 2012 - 2016
As part of the Agency's public sector equality duty we have produced details of our high level equality objectives that commence from April 2012 and run for four years.
Sustainable development takes centre stage at the Highways Agency
The Highways Agency highlights the important role that sustainable development plays in helping to move society towards a low carbon future.
Twitter Policy
Policy
The Highways Agency runs a number of Twitter channels to help people plan their journey and arrive at their destination safely. These channels are managed by the communications team, on behalf of colleagues across the Agency.
Most of the feeds are dedicated to live traffic information for a particular area or route. This information is supplied by our National Traffic Operations Centre and is an automated service, linking back to our website. We may also use selected information from other organisations, such as the Met Office, where we think this will be useful to help you plan your journey.
If you follow the traffic information channels, you will receive a tweet whenever there is an incident to report in the area covered. You can also expect between two to ten additional tweets a day - although on most days, there will be no additional tweets.
We also run general 'index' channels at certain types of the year, such as periods of holiday getaway traffic or severe weather. These channels will carry more general types of messages, usually around safety issues or to help you plan your journey, and they signpost the regional or route-specific traffic information services.
There are no automated tweets on our general channels.
Apart from the automated traffic information, our tweets will include alerts about:
- Announcements and reminders relevant to the particular holiday period, or journey planning in general
- Links to travel advice we have issued - such as around weather warnings or major events
- New content published on our website
- New content uploaded to other digital channels
- Feedback about use of the service
Following
If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.
Availability
We will update and monitor our Twitter account during office hours, Monday to Friday, although live traffic information feeds will operate round the clock. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
@Replies and Direct Messages
We welcome feedback, ideas and engagement from all our followers, and may add our own comments from time to time. Where there is a theme we will endeavour to post relevant content, often with a link to our website or other information source. However, we are not able to reply individually to messages we receive via Twitter.
We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in the Agency.
We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.
The usual ways of contacting us for official correspondence are detailed in the contact us section of our website. This is also included in our Twitter profiles.
